Frequently Asked Questions | Common Questions | Luxor Hotel FAQ

Our Internet site will allow you to make multiple reservations under the same name but room reservations will contact you via e-mail for names of the guests occupying the rooms.

Please call 800.288.1000.

All times are in local time zones:

• Check-in: 3:00 PM

• Check-out: 11:00 AM

The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

Yes.

Our best rates are always at luxor.com book online or call 877.386.4658, however there is an additional charge for all reservations booked by phone.

We also send out our best offers via e-mail weekly. See "Email Promotions" in the footer below.

Yes TDD/TTY devices are also available and require a credit card deposit for use.

If you booked directly through Luxor, please call 800.288.1000. If you booked through a travel agency, please contact them directly.

Luxor gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. A charge per night, per dog, plus tax for the room or suite will be applied to your account. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier.

Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property.

For more information, click here to learn more.

For more information, please contact our Sales Department at 702.262.4800 or 800.777.2771 or email meetings@Luxor.com.

If booked directly with Luxor, please call 877.386.4658 for information about changes, requests, restrictions and cancellations.

If your room reservation was booked online, a confirmation will be e-mailed to you. If you booked your reservation over the phone, please call 800.288.1000 and a confirmation can be emailed to you.

Yes. Our Front Desk fax number is 702.262.4405.

Luxor guests can receive faxes at no charge. There is a fee to send faxes. This price is subject to change at any time.

To Send:

• $1.99 to send per page
• Domestic = $6 (1st page)
  • $1 additional page
• International = $10 (1st page)
  • $2 additional page

For complete details on parking, please visit the parking information page.

Please note all temperatures given in Fahrenheit.

Winter: December, January and February average daily temperature is 45 degrees.

Spring: March, April, and May average daily temperature is 70 degrees.

Summer: June, July and August average daily temperature is 100 degrees.

Fall: September, October and November - average daily temperature 80 degrees.

All standard guest rooms come equipped with the following:

• Alarm Clock (Wake up calls are also available through the Hotel operator).
• Cable TV featuring: ABC, CBS, CNN, CW Las Vegas, ESPN, FOX, PBS, NBC, WGN, TBS, TELEMUNDO (SPANISH), USA.
• Hair Dryer
• Iron with ironing board
• Shower
• Pool Area access

The following amenities are available for rent on a limited basis:

• Cribs are available upon request
• Cots $30 plus tax per night fee
• Refrigerators $25 per night fee

The rooms do not offer the following:

• Coffee pot
• Microwaves
• Stoves
• DVD/Blu-Ray/HDMI/video game systems hookup
• Bathtubs in Pyramid Deluxe rooms

All times are in local time zones:

• Check-in: 3:00 PM

• Check-out: 11:00 AM

Please note that Early Check-In and Late Check-Out requests are based upon occupancy and availablity on the date of departure. Additional charge may apply.

The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

Luxor requires a minimum of 48 hours notice prior to your scheduled arrival date for a full refund.

Yes.

Yes, Nurture Spa & Salon. Guests must be a minimum of 18 years of age to use the facilities

Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.

Luxor’s Wedding Chapel is currently closed.

Please visit the Mandalay Bay page for your wedding options.

Gaming law requires guests to be a minimum of 21 years if age to gamble and identification is required.

No, Luxor does not have a course.

Please click here for information about nearby golf courses.

A credit account, which is for casino markers and check cashing purposes only, can be applied for online. The information you submit online will be processed, but credit cannot be issued until you present your photo ID at the Main Casino Cage for verification. Must be 21 to apply.

No, our business center is currently closed. We apologize for the inconvenience.

Either stop by our MGM Rewards Players Club booth located on the casino floor, fill out a short form and our staff will be happy to issue you a MGM Rewards Players Club card or join online at mgmrewards.com. You will then receive casino promotions based on your rated play.

When you make your next reservation, please make sure that we have your correct address so that you will receive any possible promotions from our hotel.

There is currently no car agency in the hotel. AVIS is closed on property.

Yes, high-speed Internet access is available as part of the daily resort fee. Internet access available in English, Spanish and Japanese.

Luxor does not offer childcare. There are several licensed and bonded services listed in the phone book.

Yes, Luxor gift cards are available to purchase at the following locations:

• They may be purchased online
• Our spa
• To purchase by phone: 702.262.5720 or 800.258.9308.

Gift cards cannot be used for gaming.

Luxor does not offer shuttle service.

Shuttles are available at the airport and they drop off at all the major strip hotels.

Varieties of shuttle/limousine services are available at Harry Reid International Airport, and are located on the north and west sides of baggage claim, outside door exits 8-14.

We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.

Yes, however availability is limited and is on a first-come-first-serve basis.

If you do require mobility assistance, please contact the Bell Desk at 702.262.4430 for more information.

We cash traveler's check at the casino cage and there in no charge for this service.

You may contact our Poker Room directly at 702.730.5510 or go to the "Casino" section in the header link at the top of the page.

All rooms are non-smoking.

A $300 cleaning fee will be applied for smoking in a designated nonsmoking room.

Smoking is permitted throughout the casino floor, at stand-alone bars and another other assigned smoking area.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.

• Pull into the main entrance off Las Vegas Blvd
• Drive into the thru-traffic lane,
• Follow the direction of the staff.

A baggage handler (7:00 AM -1:00 AM daily) will assist you, issue a luggage claim ticket to retrieve your luggage item(s), and provide directions to the self-parking facility.

Note: If you are arriving after hours, please contact the bell person inside the hotel (on your right hand side).

To have your luggage delivered after you have arrived at your room, call the Bell Desk at extension 4430 and a bell person will then bring your luggage to you. An adult must be present at the time the service is requested.

Unattended/parked/staged vehicles are prohibited in the main entrance.

Call the Bell Desk at extension 4430 for luggage assistance to taxi, self-park, valet, shuttle, main entrance, ride-share, or for short-term storage until you depart the hotel. An adult must be present, have luggage item(s) packed and ready for pick-up at the time the service is requested.

A bell person will issue a luggage claim ticket to retrieve your stored luggage item(s) at the Bell Desk.

Bell Desk Hours

• Monday – Thursday: 8:00 AM – 10:00 PM
• Friday – Sunday: 6:00 AM – 12:00 AM

If you have lost an item at the hotel or in your room, please fill out the form here and someone will contact you to assist with locating your item.

The fastest way will be to request your folio online.

We are more than happy to store your bags overnight.

There is a daily fee of $15 for 1-5 bags per day.

The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity.

If your request falls within these geographic and giving priorities, please click here for more information.

Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.